Support

Get help with Nemo. Check the troubleshooting guide, browse the FAQ, or reach out directly.

📖

Documentation

Full docs covering installation, configuration, every setting in the dashboard, camera setup, and Home Assistant integration.

Read the Docs
💬

Community Forum

Ask questions, share your setup, and get help from other Nemo users and the development team.

Visit Forum
✉️

Email Support

For purchase issues, license questions, or anything that needs a direct response from the team.

hello@mynemo.ca

Installation

Install NVIDIA GPU dependencies for your platform, then install and run Nemo

NVIDIA Jetson (Orin Nano / Orin NX)

1. Flash JetPack
JetPack includes NVIDIA drivers, CUDA, and cuDNN. No additional GPU setup needed.
2. Download and run Nemo
tar -xzf nemo-linux-arm64.tar.gz
cd nemo
chmod +x ./nemo
./nemo

Ubuntu / Debian

1. Install NVIDIA drivers
sudo apt update
sudo apt install nvidia-driver-560
Replace 560 with the latest version for your GPU. Reboot after installing.
2. Install CUDA and cuDNN
sudo apt install nvidia-cuda-toolkit libcudnn8 libcudnn8-dev
3. Verify GPU is detected
nvidia-smi
4. Download and run Nemo
tar -xzf nemo-linux-x86_64.tar.gz
cd nemo
chmod +x ./nemo
./nemo

Arch Linux

1. Install NVIDIA drivers, CUDA, and cuDNN
sudo pacman -S nvidia cuda cudnn
Reboot after installing the NVIDIA driver.
2. Verify GPU is detected
nvidia-smi
3. Download and run Nemo
tar -xzf nemo-linux-x86_64.tar.gz
cd nemo
chmod +x ./nemo
./nemo

Windows

1. GPU setup
If you have an NVIDIA GPU, make sure the latest drivers and CUDA Toolkit are installed. If you're using an Intel integrated GPU, no configuration is necessary — the drivers are baked in.
2. Install and run Nemo
Run the self-extracting installer. It installs Nemo to Program Files and creates two desktop shortcuts: Nemo Server (the detection server) and Nemo Dashboard (link to the web dashboard). Double-click Nemo Server to start.
If Windows Defender shows a warning, click "More info" then "Run anyway".

Access the Dashboard

When the server starts, a terminal window will appear with a QR code. Start a hotspot from your computer or phone, connect both devices to the same network, then open your phone's camera app and point it at the QR code — a popup will appear and allow you to open the dashboard.
Nemo server terminal displaying QR code

Common Issues

Quick fixes for the most frequently reported problems

Low FPS / Slow Performance

  • Enable Lightweight Mode in Performance settings
  • Disable Two-Stage Inference if enabled
  • Reduce camera resolution if possible
  • Check for thermal throttling — ensure ventilation
  • Close all other applications — browsers and GPU-heavy apps compete for resources
  • On laptops: set "close lid" action to "Do nothing" in power settings, close the lid, and access the dashboard from your phone or another device instead

Camera Not Detected

  • Change Camera Source (0 to 1, 1 to 2, etc.)
  • On Linux: run ls /dev/video* to verify
  • For IP cameras, verify RTSP URL and network
  • Restart Nemo

Too Many False Positives

  • Increase sensitivity value for the problem object type
  • Adjust camera angle to reduce reflections/glare
  • Clean the camera lens
  • In busy areas, raise sensitivity to 20-40%

Missing Detections

  • Decrease sensitivity value for that object type
  • Enable Two-Stage Inference for distant objects
  • Check camera focus and cleanliness
  • Verify adequate lighting conditions

Application Won't Start

  • Linux: ensure execute permission with chmod +x ./nemo
  • Windows: click "More info" then "Run anyway" on Defender prompt
  • Verify NVIDIA drivers are installed and up to date
  • Run from terminal to see error output

No Audio Alerts

  • Check volume settings in the Audio configuration panel
  • Verify speaker or audio output is connected
  • Ensure alerts are enabled for the event type
  • On headless setups, check audio output device selection

Frequently Asked Questions

What hardware do I need to run Nemo?

Nemo runs on NVIDIA Jetson Orin Nano/NX (~$400) or any laptop. It works with dedicated NVIDIA GPUs (recommended) and Intel integrated graphics, though integrated graphics will have significantly lower FPS. See the expected performance benchmarks to find where your hardware lands. For video input, Nemo accepts any source — USB cameras, IP cameras, RTSP streams, streaming feeds, or local video files.

Does Nemo require an internet connection?

No. Nemo runs completely offline. All AI processing happens locally on your hardware. No data leaves your device, ever. An internet connection is only needed to download the software initially.

Is there a subscription fee?

No. The $299 software license is a one-time purchase. It includes 1 year of updates. After the first year, the software continues to work — you just won't receive new versions unless you renew.

How do I install Nemo?

Nemo ships as a standalone binary — no Python, no Docker. The only system requirement is NVIDIA GPU drivers and CUDA. See the installation guide above for platform-specific instructions (Ubuntu, Arch, Windows, and Jetson).

Can I run Nemo on multiple devices?

Each license covers one device. If you want to run Nemo on multiple boats or devices, you'll need a separate license for each. Contact us at hello@mynemo.ca for multi-license pricing.

How do I know if my hardware is fast enough?

Check the hardware compatibility page for expected performance benchmarks across different hardware. If you're not sure about your specs or don't want to worry about it, grab an NVIDIA Jetson Orin Nano (~$400) and order a pre-installed SD card (+$150) — no Linux command line, no configuration, just plug it in and it works.

What's the pre-flashed SD card add-on?

For an additional $150, we ship an SD card with everything pre-configured for your Jetson. The OS is tuned specifically for the Jetson hardware, Nemo launches automatically on boot, and a WiFi hotspot starts up so you can connect from your phone or any device right away. No Linux terminal, no command line, no driver installs — insert the card, connect a camera and speaker, power on, and you're running. It's as close to plug-and-play as it gets until we release our dedicated hardware unit.

How do I access the dashboard from my phone?

Start a hotspot from your computer or phone, and connect both devices to the same hotspot. Then open your phone's camera app and point it at the QR code displayed in the Nemo Server terminal. A popup will appear and allow you to open the dashboard.

Can I view the detection feed in VLC or another media player?

Yes. Nemo outputs the processed detection feed as a network stream. Right-click the video feed in the dashboard and copy the stream URL, then paste it into VLC (Media > Open Network Stream), OBS, or any application that supports network video streams. This is useful for displaying the feed on a dedicated screen, recording it, or integrating with other software.

What video sources does Nemo accept?

Nemo accepts virtually any video input: USB webcams, IP cameras (RTSP), HTTP/MJPEG streaming feeds, local video files, CSI cameras (Jetson), and onboard vessel camera systems. If it outputs video, Nemo can process it.

How do I use Nemo once it's running?

Run the Nemo server. A terminal window will appear showing the startup status and a QR code.

Nemo terminal showing QR code

Start a hotspot from your computer or phone, connect both devices to the same network, then open your phone's camera app and point it at the QR code — a popup will appear and allow you to open the dashboard.

How do I get the best performance on a laptop?

For the best FPS on a laptop, close all other applications — especially browsers, which use significant GPU and CPU resources. Then access the Nemo dashboard from your phone or another device instead of running a browser on the same machine.

To free up even more resources, go into your laptop's power settings and set "When I close the lid" to "Do nothing", then close the lid. The laptop will keep running Nemo while the screen is off, and you can view the dashboard from any other device on the same network using the local IP address shown in the terminal window.

What's the recommended way to use Nemo on the water?

The ideal setup is to plug a speaker into the device running Nemo, configure your camera and alert settings from your phone or the dashboard, then close everything and let it run in the background. Nemo is designed to be a passive safety layer — it watches the water so you can focus on it. Don't treat it as another screen to stare at instead of looking out the window.

Connect a speaker, set it up, and let Nemo alert you audibly when something is detected. That's the best use case.

Alternatively, you can open the Nemo dashboard in your phone's browser and keep it running in the background. Set your browser to be exempt from battery optimization / power savings on your phone so the page stays active. Nemo will alert you through the browser even when your phone screen is off.

What if I don't have a WiFi network on my boat?

If you're running Nemo on a laptop with no existing network, you can create a mobile hotspot from the laptop itself (Settings > Network > Mobile Hotspot on Windows, or equivalent on Linux). Connect your phone to that hotspot, and then use the local IP address shown in the Nemo terminal window to access the dashboard from your phone's browser.

If you're using a Jetson with the pre-flashed SD card, the Jetson automatically creates a WiFi hotspot called "Nemo" on boot — just connect to it from any device and open the dashboard address shown in the terminal.

Still Need Help?

If the docs, FAQ, and forum don't cover your issue, reach out directly. We typically respond within 24 hours.

Email hello@mynemo.ca